Terms & Conditions
Please take the time to read these terms and conditions carefully before utilizing the Slotastic Online Casino website or downloading any software made available on the Slotastic website.
General Terms & Conditions:
1. By registering an account with Slotastic (the "Casino") and wagering in the casino you fully accept and understand that all of the following terms and conditions apply.
2. Slotastic hereby grants the player a personal, non-exclusive, non-transferable sub-license to use the software for playing in the casino.
3. Slotastic is restricted to individuals of legal age who are residents of jurisdictions where the use of Slotastic and its games are not prohibited by law. All Slotastic games are void where prohibited by law. Minors are strictly forbidden to play.
4. Slotastic is a real-money casino; therefore all players' winnings and losses are in real-money. Players wishing to play the games for fun only can log in to their account in fun mode.
5. All disputes should be brought to the attention of Slotastic by e-mail within one (1) hour of the disputed event.
6. By using the Slotastic software, players agree to be bound by the following: Players shall hold the company, its employees, officers, directors, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents and retailers harmless and shall fully indemnify the same from any and all costs, expenses, liabilities and damages whatsoever that may arise as a result of:
i) entry, use, or reuse of the website
ii) use of any materials on the website
iii) entry, use, or reuse of the Casino server
iv) your participation in a game, or
v) your acceptance of any prize
7. Players shall not participate in the Games, open, use or reuse an account, enter the Website, or the Casino, nor accept any prize if the player does not fully understand, agree to, become a party to, and shall, without exception, abide by all rules, regulations, terms and conditions contained herein and as such, the rules, regulations, terms and conditions may change from time to time. Players shall periodically review the terms and conditions posted at this website at a rate of at least once a month.
8. Slotastic reserves the right, in its sole discretion and without notifying its players, to add new activities or games to the Casino or to discontinue any Casino activity or game at any time.
9. By accepting any winnings or prizes from Slotastic, players consent to the use of their name and photograph for advertising and promotional purposes without any additional compensation except where prohibited by law.
10. Slotastic reserves the right to modify any rules or cancel promotions at its discretion.
11. Slotastic reserves the right to reject account registrations.
12a. Players are prohibited from harassing or abusing any Slotastic staff. Players are requested to address any matters without the use of offensive or threatening language.
12b. Slotastic is entitled to close or suspend any player accounts if that player uses abusive or aggressive language in its communications with Slotastic staff.
13. All casino games are monitored by Slotastic! at all times. As a result Slotastic! has the ability to track and review each roll/slot pull/spin for each player and game offered.
14. Should any game be at any time interrupted and/or disconnected, the situation at the point of interruption and results from the previous game should be displayed when the player starts the game once again. If the player becomes disconnected from the Casino's server mid-game, the player will be able to continue and complete that game exactly as if the player had never left. If the Casino's server did not receive the player's bet, the player's balance will not have been reduced and the player will see the result of the previous bet.
15. Slotastic makes every effort to ensure the full protection of its customers. However, certain unforeseen events are beyond the control of Slotastic. In the event of a disconnection for any reason whatsoever between the player and the casino, Slotastic shall not be held liable for any losses which may result therefrom. The balance of a player's account shall at all times be as recorded on the Slotastic games server.
17. Members are only allowed one active account. Winnings will only be paid to players having ONE account. All winnings will be VOID for players with more than one active account. Slotastic allows only ONE account per computer, household, IP address unless permission is granted otherwise by Slotastic.
18. Should a member give away, share or lose his/her account number and/or password Slotastic will not be held liable for any claims that may result from, or regarding that account. Members are solely responsible for their account transactions and should keep their account information strictly confidential.
19. Personal identity and details of all members will remain confidential. Slotastic will not report the wagering history of any member.
20. Slotastic reserves the right to cancel a player's membership at any time without notice. Any balance in your account will be immediately credited back to your personal account. In addition, Slotastic reserves the discretional right to void any winnings and withhold any balance in a player's Casino account under any of the following circumstances:
i) if it is assumed that a player has more than one active account
ii) if the name on the credit card(s) used for deposits does not match the account holder's name
iii) if the name of the Slotastic account holder does not match the name of the beneficial owner of the financial instrument used to make the deposit
iv) if a player provides incorrect or misleading registration information
v) if a player is not of legal age
vi) if a player is a resident of a jurisdiction where the use of Slotastic and its games is prohibited by law
vii) if a player takes advantage of any promotional offer and cashes-in before fulfilling the wagering requirements of that particular promotion
viii) if a player has permitted (intentionally or unintentionally) anyone else to play using his casino account
ix) if a player has not played at the Casino on an individual basis for personal entertainment only, but played in a professional sense or together with other player(s) as part of a club, group, etc.
x) if a player has reversed or charged back any of his deposits to his casino account
xi) if a player is found cheating or if it is determined by Slotastic that he has used a system or machine, be it an additional computer, additional software or otherwise, to play games. Also any system used to circumvent the natural randomness of Slotastic's systems and or collection of data to or from the gaming server for analysis purposes during real money play.
21a. Any account which has not recorded any log in or log out for a period exceeding twelve (12) consecutive months will be deemed inactive.
21b. If your Slotastic account is deemed to be inactive, Slotastic reserves the right to forfeit any balance in your account.
22. Players are solely responsible for any applicable taxes on any winnings or prizes collected from Slotastic.
23. All cash-ins will be subject to audit before being processed. Players must provide a copy of their proof of identity, address, copies of credit cards and/or other appropriate documentation when withdrawing credits. Proof of identity must match the registered name and surname. If a player fails to provide this within 4 weeks of our request, his account may be subject to lock out and winnings and/or cash-ins made, voided. In cases of fraudulent documentation, account will be locked and all winnings and/or cash-ins will be voided.
24. Payments will always be sent back to the payment method by which deposits were made, if possible. Slotastic reserves the right to make the final decision through which withdrawal method the customers receives their withdrawal.
25. The maximum withdrawal per customer per week is US$5,000. Slotastic reserves the right to pay out higher winnings over a period of several weeks.
26. Slotastic reserves the right to withhold play and/or payment from any party that Slotastic deems as fraudulent. Slotastic may assess service charges to any account for services rendered to any fraudulent account.
27. Customers are reminded to print a copy of all transaction data, rules, payment methods and cancellation/refund methods in order to avoid misconceptions at a later time.
28. Players with one or more pending withdrawal(s) currently in their account are not eligible to receive any bonuses, promotional or otherwise until such withdrawals are either processed or cancelled. Abuse of this policy, may result in cancellation of the player's winnings.
Promotional Terms & Conditions
1. One bonus amount per account, customer, household, shared computer, shared IP address.
2. New accounts (new player accounts) are defined as accounts that are opened by new players who have never at any stage opened an account at Slotastic before.
3. Bonuses pertaining to new accounts are bonuses on a player's first deposit made into his/her Slotastic account.
4. Slotastic can at any time run different promotions for new accounts. Only one new player promotion coupon can be redeemed per new player account at any one time. Promotions are for a limited time only and Slotastic reserves the right to terminate any promotion at any time without prior notice. Promotions may not be combined, unless otherwise stated.
5. Slotastic reserves the right to request further documentation and/or withhold bonus amounts.
6. To receive bonus payments, all casino accounts must have a valid e-mail address and telephone number.
7. The min. bonus amount for our deposit coupon codes is $25, the max. bonus amount is $200, unless otherwise stated. The coupon codes are valid only for one deposit (unless otherwise stated). The coupon code must be entered before depositing and cannot be retroactively credited to any customer's account.
8. Wagering requirements for our deposit bonus coupons are 30 times the sum of the deposit plus the bonus, unless otherwise stated. Wagering requirements must be fulfilled for each and every deposit bonus used. This rule will only be annulled after the customer's balance has reached $0 again.
9. The following games count towards fulfilling the wagering requirements for all bonuses (deposit and no-deposit): All Slots, Keno and Scratch Cards games, unless otherwise stated.
10. Any wagers made on excluded games before the playthrough requirements are completed, will result in the bonus and any winnings being voided.
11. Wagering requirements for our no-deposit coupons are 60 times the bonus, unless otherwise stated.
12. Any free money given without requiring a deposit, e.g. a non-deposit bonus, loyalty bonus, manager deposit, competition/tournament prizes, compensation bonus, inconvenience bonus etc. (unless otherwise stated) will have a maximum cash-out of five (5) times the bonus given: e.g. $50 given; max cash-out = $250 (also including Random Jackpots) This rule is also valid when a customer's balance is positive at the time of redeeming the non-deposit bonus. After redeeming the bonus, the rule will only be annulled after the customer's balance has reached $0 again.
13. Any no-deposit bonus received, has to be redeemed within one month of its receipt. In the case of our birthday bonuses, up to one month past the birth date.
14. Every time you wager $10 in bets on any game, you earn 1 Comp Point, 100 Points = $1. The minimum amount of Comp Points that can be redeemed is 100. VIP customers earn more comp points for every wager made, according to the player's VIP group.
15. Non-compliance with the above terms and conditions shall be deemed to be promotion abuse and as such will give Slotastic management the discretionary right to take the following action against such abusers: All balances/withdrawals shall be considered null and void. Abusing player accounts may be terminated with immediate effect. Players found to be abusing promotions may be precluded from receiving further promotional offers at the casino.
16. Bonuses are made available on a regular basis at Slotastic. These are offered as a reward to all our regular players and VIP players. However, any player found to be availing of these promotions, not in the spirit in which they are given, may be subject to exclusion.
17. Each bonus must be completely wagered before a withdrawal can be requested. Any premature withdrawal requests will be denied and the playthrough for the previous bonus/(es) must be completed.
18. Free Spins: The winnings from Free Spins have to be wagered 60 times before a withdrawal can be made. A maximum of $180 can be withdrawn, if no deposit was required. Free Spins are always limited to one specific game. Free Spins must be completed at the specified game before any other game can be played. The free spins do not change the terms and conditions of a corresponding deposit bonus.
19. Please note that customers who have not made any deposits can only claim free-bonus winnings one time.
20. Customers whose last deposit is older than three months and claim a free-bonus, are not entitled to a withdrawal.
21. Winnings made on linked accounts using same offers will automatically be voided and therefore will be removed from the accounts.
22. The maximum bet for all bonuses (including cashback) must not exceed $10. Any winnings, plus bonus amounts derived from bets higher than this limit will be voided.
23. Customers cannot redeem multiple free-bonuses/free spins offer consecutively: When a customer uses two or more free-bonuses without making a real money deposit in between, management reserves the right to void any bonuses and winnings.
24. Accounts from the following countries, will be exempt from bonus redemption upon creation of an account: Belarus, Bulgaria, Greece, Indonesia, Poland, Portugal, Romania, Russia, Sweden, Mauritius.
25. Players from Albania, Armenia, Belarus, Bosnia and Herzegovina, Brazil, Bulgaria, Croatia, Hungary, India, Indonesia, Ireland, Latvia, Lithuania, Macedonia, Mauritius, Montenegro, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Turkey, Ukraine and United Kingdom do not qualify for free no-deposit bonuses or free spin offers.
26. A promotion cannot be used in conjunction with any other promotional offer or existing account balance. If you happen to redeem bonuses on top of an existing playable balance, any winnings will be voided and original deposit reimbursed in your account.
Slot Tournaments Terms & Conditions
1. The freeroll tournaments are available to depositing players at Slotastic. In order to withdraw winnings from tournaments, players must have made a minimum of one deposit and deposited within the last 3 months.
2. Any player that registers multiple Slotastic accounts to make numerous entries into tournaments will forfeit any winnings.
3. Slotastic reserves the right to limit the eligibility of customers to participate in any tournaments, for any reason whatsoever without notice to the player.
Lobby Jackpot Terms & Conditions
1. To participate in the Slotastic Lobby Jackpot customers must log in and manually opt-in. Players can also opt-out at any point from contributing to the Lobby Jackpot.
2. Enrolled players will have a chance to win the accumulated jackpot amount as a compulsory 0.01¢ bet will be placed on every spin in any slot game.
3. Free bonuses and free spins cannot be used to contribute to the Lobby Jackpot.
4. Lobby jackpot prizes are awarded as a real money balance with no playthrough requirements.